Today - 7/16/2011 - I received an email notification of my subscription expiring, but after logging in, (both front and back-end) found that the membership doesn't expired until 8/6/2011.
The Plan parameters are 2-hr Free trial, 30 day Regular Validity, 12-hr grace period, and the membership was created on 7/7/2011.
I've no idea why the notification would be sent early. Please check that the notification matches exactly the subscription you're reviewing. Has this happened regarding other subscriptions or just this one?
Kyle (Krileon) Community Builder Team Member Before posting on forums:
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Please keep in mind if you edit a plans duration after a user has already subscribed then their expiration date does not change. This could be one of those situations assuming the plan was edited after users subscribed.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
Read FAQ thoroughly
+
Read our Documentation
+
Search the forums CB links:
Documentation
-
Localization
-
CB Quickstart
-
CB Paid Subscriptions
-
Add-Ons
-
Forge
-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
-- If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please
send me a private message
with your thread and will reply when possible!
-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.