activha wrote: I thought that this was the professional forum with quick answers !
can somebody help us on this topic please ?

Sorry for delay.

We have been discussing this internally and tried to replicate but have not been able to do so.

It could be a configuration issue on your side or on Ogone.

Please PM me backend access (I have also pm'd you my skype account to debug with you).

Hi activha,
The ticket you opened has wrong email address, and our reply of Friday and came back.
Please open a new ticket with correct email so that we can reply.
Thank you,