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[SOLVED] Unable to save profile changes fro frontend

12 years 7 months ago - 12 years 7 months ago #176927 by sfutterer
[SOLVED] Unable to save profile changes fro frontend was created by sfutterer
Using CB 1.7. I have about 15K members. Several have tried to update their profile from the frontend but changes are not saved. No idea why. Has anyone seen this before? If so what was resolution?

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12 years 7 months ago #176941 by nant
Replied by nant on topic Re: Unable to save profile changes fro frontend

sfutterer wrote: Using CB 1.7. I have about 15K members. Several have tried to update their profile from the frontend but changes are not saved. No idea why. Has anyone seen this before? If so what was resolution?


Can you verify this?
Are there any javascript errors on your profile edit page?
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12 years 7 months ago - 12 years 7 months ago #176969 by sfutterer
Replied by sfutterer on topic Re: Unable to save profile changes fro frontend
No errors shown. I set error reporting to maximum to be sure. I created the following user for you to login and see the issue. username = sampleuser and pass = sampleuser. Site URL is www.theicpm.com

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12 years 7 months ago #177064 by krileon
Replied by krileon on topic Re: Unable to save profile changes fro frontend
Error reporting won't do anything without debug mode being enabled. Please ensure both are configured then test thoroughly. I could not confirm your issue using CB 1.7 on Joomla 1.7. This typically happens when 3rd party plugin or extension interferes with the process. I believe common plugins that cause this problem are Joomla system plugins that register/update users in 3rd party extensions, please disable them and re-test.

Kyle (Krileon)
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12 years 7 months ago #177192 by sfutterer
Replied by sfutterer on topic Re: Unable to save profile changes fro frontend
Sure enough, it's a problem with K2 user plugin. Is anyone involved in CB working with K2 on integration? K2 desperately needs this.

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12 years 7 months ago #177300 by krileon
Replied by krileon on topic Re: Unable to save profile changes fro frontend
Sorry, not much more to advise at this time. I've contacted K2 directly regarding this issue to see if we can find a possible cause. If you could please test the attached plugin (v2.4.1) would be appreciated as have applied some possible fixes.

Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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