[SOLVED] Membership Upgraded
- kuntarkintir
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12 years 3 months ago - 12 years 3 months ago #190602
by kuntarkintir
[SOLVED] Membership Upgraded was created by kuntarkintir
Hello,
I have successfully upgrade my membership level from Advanced to Professional. But I cannot login to forge.joomlapolis.com/login and www.joomlapolis.com/support/new-ticket
I have successfully upgrade my membership level from Advanced to Professional. But I cannot login to forge.joomlapolis.com/login and www.joomlapolis.com/support/new-ticket
Last edit: 12 years 3 months ago by krileon.
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krileon
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12 years 3 months ago #190604
by krileon
Kyle (Krileon)
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Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic Re: Membership Upgraded
Please logout of Joomlapolis, log back in, then attempt to login with your Joomlapolis Username and Password. You can not login with your email address like you can here at Joomlapolis.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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- kuntarkintir
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12 years 3 months ago #190606
by kuntarkintir
Replied by kuntarkintir on topic Re: Membership Upgraded
krileon, you are right. Now I can login to forge.joomlapolis.com. But how about www.joomlapolis.com/support/new-ticket? I always get notification "Login Details Incorrect. Please try again."
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- krileon
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12 years 3 months ago #190611
by krileon
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic Re: Membership Upgraded
The ticket support page requires Email Address and Password instead of Username and Password. Please try supplying the email address you registered to Joomlapolis with.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
The following user(s) said Thank You: kuntarkintir
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- kuntarkintir
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12 years 3 months ago #190614
by kuntarkintir
Replied by kuntarkintir on topic Re: Membership Upgraded
Thanks krileon, now I can access the ticket support page.
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