CBSubs Tabs And Drop Down Menus Not Always Working

Strategisto2da
OFFLINE
Posts: 95
Thanks: 7
Karma: 0

9 years 7 months ago #275675 by Strategisto2da

CBSubs Tabs And Drop Down Menus Not Always Working was created by Strategisto2da

Hi,

When I try to set-up a new subscription plan I'm finding that the tab and menu selections are not always working. This is what is happening:

1. Select "Paid Subscriptions" - "Plans" - "New Plan" - "Choose Type" - "User Subscriber Plan"
2. When the new plan window opens it is stuck on "Integrations" - "Content"
3. The drop down menus do not work and the tabs do not work.
4. The only thing I can do on the page is close it.
5. If I go in through "Payment Center" - "Plans" I can select "New Plan" and it opens up on "Presentation" and I am able to work with all the menus and tabs and create a plan.

Is this an issue with me or a bug with you? I'm running Joomla 3.4.7 CB 2.0.12 CBSubs 4.0.1 and PHP 5.6.16

I tried both Chrome and Safari.

Please Log in or Create an account to join the conversation.

krileon
ONLINE
Posts: 49441
Thanks: 8467
Karma: 1465

9 years 7 months ago #275685 by krileon

Replied by krileon on topic CBSubs Tabs And Drop Down Menus Not Always Working

Press F12 to open the developer console then click the Console tab and redo your steps to see if you've a fatal JS error present (will be in red). Aside from that it could just be the browser hanging as that page is very heavy and can take a bit to finish loading.

Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

Please Log in or Create an account to join the conversation.

Moderators: beat, nant, krileon