[SOLVED] Text field no longer saving changes

We are having an issue with a clients site no longer allowing one of the text fields for their customer profiles to be edited. I've checked all the other fields in use and they allow for updating, but any information we put in this field is removed upon saving.

Site is currently running Joomla 3.3.3 with CB vr 1.9.1 and CBSubs vr 3.0. I've duplicated the site and updated to Joomla 3.4.8 and CB vr 2.0.12 with CBSubs 4.0.1 but still have the problem.

The site runs PHP 5.4.45 on an Apache server with database version 5.5.42-37.1

• The issue occurs on both the front- and back-end of the site.
• I've checked the field validations and they match the other text fields that are in use.
• I can create new fields with the same validation and they allow for editing.
• I've swapped out front- and back-end templates, still nothing.
• I've got Error Reporting set to Maximum and am still not seeing anything flagged. I've ran an Audit through Chrome but nothing unusual is coming up.
• I can edit the field values directly through MySQL, just not through the website interface.
• I've disabled all other 3rd party components and plugins and still am not able to update the field.

If anyone has any suggestions or what steps I could try next, it would be appreciated.

Thanks in advance.

Enable debug mode and maximum error reporting in Joomla global configuration then retry to see if any errors ocurr. If no errors then it most likely is due to PHP input limits. How many fields do you have configured? Within System > System Information > PHP Information check the following values.

max_input_nesting_level
max_input_time
max_input_vars
post_max_size

Activating Maximum Error reporting displays only the following error when I go to the User Manager as well as editing and saving user profiles:

Strict Standards: Declaration of getcaptchaTab::getDisplayRegistration() should be compatible with cbTabHandler::getDisplayRegistration($tab, $user, $ui, $postdata) in /home4/vshrm/public_html/stepbystep/components/com_comprofiler/plugin/user/plug_cbcaptcha/cb.captcha.php on line 790

No additional errors display when saving the profile.

As for the number of custom fields, there are about 25 that we've formatted and are using. There's an additional 30-40 created from CB Subs and other plugins that are not in active use.

As for the PHP Settings, they are:

max_input_nesting_level 64
max_input_time 60
max_input_vars 1000
memory_limit 256M
post_max_size 64M

Try moving the field to a different tab that's earlier in the profile edit display. Regarding your strict standards warning you're using old CB Captcha. You need to uninstall it and replace it with CB AntiSpam, which officially replaces CB Captcha. Please also check any other plugins installed to ensure they're up to date to latest nightlies.

www.joomlapolis.com/cb-20-addon-status

I've updated the Anti Spam files to the latest version and removed the old Captcha plugin. As for the tab location, the field is located in the first tab of the profiles. Even with the new plugin, still no luck.

If I can get the separate new membership issue resolved, I'll just create a new field and transfer all the values over though phpMyAdmin. Not ideal, but it will resolve the issue.

Please create a new field entirely and see if it saves. One user had an issue with an old field that wouldn't save. Somehow it was missing its link to its table column. Creating a new one solved the issue for them. I'm guessing maybe the same is happening here, but I've no idea how.