Missing Transaction

Received a paypal payment on Oct 12th

Paypal has a transaction record:

Item Title:
Individual/Family Membership for ********
Item Number:
S2075-3951-1
Invoice ID:
R1980
Custom:
1942.
Date:
12-Oct-2016
Time:
10:51:57 GMT-04:00
Status:
Completed

But there is no corresponding record in our system.

When I query the cbsubs_payment_baskets table for Item S2075-3951-1 I get 2 results. 1 from Oct 2014 and another from Nov 2015 but nothing from Oct 2016.

Hoping you can shed some light on this mystery.

Thanks in advance.

g

Check what payment basket is associated with the ID 1942 as that's the basket id. What payment gateway was this from? You may have a recurring profile now gone on your site, but still active through the payment gateway.