Uninstall and reinstall failure

waynesj
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8 years 8 months ago #288560 by waynesj

Uninstall and reinstall failure was created by waynesj

Hi

To resolve my earlier 'blank page' ticket, I uninstalled CB 2..0.15
I then downloaded the latest version again and tried to install the package.

I am still on Joomla 2.5.28

I receive the following error
Failed to uninstall self, please uninstall manually

001_pkg_communitybuilder_2.0.15+build.2016.12.02.00.46.33.ef62bd55e.zip failed to install!
Installer is uninstalling.
Installer failed to uninstall! and the following screen which states the package installed but then shows.

How do I fix this so that I can reinstall CB?

Regards
Wayne

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krileon
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8 years 8 months ago - 8 years 8 months ago #288587 by krileon

Replied by krileon on topic Uninstall and reinstall failure

Review the log and see why it failed. It should have show buttons for each failure and if there was an error it should expand to tell you what the error is. CB it self failed to install then CB Packager Installer failed to remove it self. You may have a permissions problem in general with Joomla. Can you install any other extensions? You can install CB without CB Package Installer by unzipping the package the in /extensions/packages folder is CBs Joomla install package.

Kyle (Krileon)
Community Builder Team Member
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Last edit: 8 years 8 months ago by krileon.

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