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CB Gallery Upload/or/Thumbnail creation problem
- revele
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2 years 4 months ago - 2 years 4 months ago #327603
by revele
CB Gallery Upload/or/Thumbnail creation problem was created by revele
This problem has always existed since I installed CB on my Joomla.
This problem seriously handicaps the proper functioning and the startup of my website which has an interest for the common good of French-speaking caregivers.
In the CB Gallery Module :
When a user uploads a file, the progress bar fills up, then turns red with no error indicated.
This is also the case in the CB Activity so it is impossible to post the content since it does not detect the uploaded file.
The image is however well uploaded in the gallery but the thumbnail is not created and that's when the error seems to happen.
The site :
Joomla : 3.10.4 (the problem exists for a long time and several versions of Joomla)
PHP : 7.4
Help !
This problem seriously handicaps the proper functioning and the startup of my website which has an interest for the common good of French-speaking caregivers.
In the CB Gallery Module :
When a user uploads a file, the progress bar fills up, then turns red with no error indicated.
This is also the case in the CB Activity so it is impossible to post the content since it does not detect the uploaded file.
The image is however well uploaded in the gallery but the thumbnail is not created and that's when the error seems to happen.
The site :
Joomla : 3.10.4 (the problem exists for a long time and several versions of Joomla)
PHP : 7.4
Help !
Last edit: 2 years 4 months ago by revele.
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krileon
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2 years 4 months ago #327605
by krileon
Kyle (Krileon)
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Replied by krileon on topic CB Gallery Upload/or/Thumbnail creation problem
It should always show an error message output unless the request was flat out denied, which happens when something like mod_security blocks the upload. Press F12 to open your browsers developer tools, click the Console tab, then try to upload and see if an error is shown there (it'll be in red) or if the upload POST under the Network tab is red, which means it was blocked.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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- revele
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2 years 4 months ago - 2 years 4 months ago #327606
by revele
Replied by revele on topic CB Gallery Upload/or/Thumbnail creation problem
Thanks for the quick answer!
POST [REMOVED]/index.php?option=com_comprofiler&view=pluginclass&plugin=cbgallery&action=item&func=save&folder=-1&gallery=92530e12e04267b2d3fac230e3d39e63&cbsecuritym3=cbm_7ffc9f3e_70aee45b_d8d60c5721642f1982dc70a608956e64&Itemid=381&format=raw
Status: 500 Internal Server Error
Version: HTTP/2
Transferred: 104.54 KB (104.27 KB size)
Referrer Policy: unsafe-url
Last edit: 2 years 4 months ago by krileon. Reason: reformatted and removed unnecessary info
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- krileon
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2 years 4 months ago #327608
by krileon
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic CB Gallery Upload/or/Thumbnail creation problem
Ok, so a fatal error is happening server side. Check within your web hosts error logs to see what error actually happened.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Please Log in to join the conversation.
- revele
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2 years 4 months ago #327609
by revele
Replied by revele on topic CB Gallery Upload/or/Thumbnail creation problem
the host has already tried everything on his side, no error ... I am on this problem for weeks
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- krileon
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2 years 4 months ago #327610
by krileon
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic CB Gallery Upload/or/Thumbnail creation problem
Please PM backend super user login credentials (link in forum signature) and will take a look. Does this happen with every upload or just specific ones? Does this only happen in CB Activity (you mentioned CB Gallery Module, but your screenshot is of CB Activity)?
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Please Log in to join the conversation.
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