Payment Gateway Error

1 year 1 month ago #332992 by petekuhn
Payment Gateway Error was created by petekuhn
A member was registering and buying a subscription, and they got the error in the screenshot attached. 
Notifications show this

PDT notification authentication returned unexpected result from payment gateway

His PayPal did go through, though.
I assume this is just a random error, but passing it on in case it's not. I am not attaching the details of the notification, but you can login and look at them.
Attachments:

Please Log in to join the conversation.

1 year 1 month ago #333008 by krileon
Replied by krileon on topic Payment Gateway Error
PayPal Standard, Advanced, or Pro? We provide 3 different implementations. Does their basket still exist in CBSubs > Baskets? It's possible their basket expired before the payment came through if basket expiration time is set too low in CBSubs > Settings > Display > Baskets.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

Please Log in to join the conversation.

1 year 1 month ago #333021 by petekuhn
Replied by petekuhn on topic Payment Gateway Error
Gateway type is just PayPal. The basket is not there. Timeout is set to 3 hours.

Please Log in to join the conversation.

1 year 1 month ago - 1 year 1 month ago #333024 by krileon
Replied by krileon on topic Payment Gateway Error
Timeout is too short. I suggest setting it to 24 hours at minimum. If the user walked away and came back later to finish payment or if PayPal took too long it could cause the basket to expire before payment comes through.

Regarding that specific user edit them in CB > User Management and manually subscribe them so there isn't any further delay for them.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

Please Log in to join the conversation.

1 year 1 month ago #333026 by petekuhn
Replied by petekuhn on topic Payment Gateway Error
Some more info. We're in California (Los Angeles time), and the errors we've seen have  been for europeans. Maybe time zone somehow is involved?
On this case, it was 4 minutes from when they signed up (registered Joomla)  until the PayPal payment time.

Please Log in to join the conversation.

1 year 1 month ago #333041 by krileon
Replied by krileon on topic Payment Gateway Error
All of the time calculations in CB and CBSubs are done in UTC. What you're seeing is localized for visual purposes. So payment came through 4 minutes after registration? Please PM (see link in my forum signature) backend super user login credentials and will take a look.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

Please Log in to join the conversation.

Moderators: beatnantkrileon
Time to create page: 0.567 seconds

Facebook Twitter LinkedIn