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PayPal paid on subscription renewal, but subscription not renewed
- petekuhn
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4 months 2 weeks ago #336322
by petekuhn
PayPal paid on subscription renewal, but subscription not renewed was created by petekuhn
PayPal shows payment processed, but we show no payment and no payment basket.
History log has two entries for "User subscription record created with status: R" followed by "Store payment basket" 8 minutes after the PayPal payment.
We renewed manually, so we may have wiped out useful debugging info. I have screen shots of the PayPal transaction and log records, but I can't post them here for obvious reasons.
History log has two entries for "User subscription record created with status: R" followed by "Store payment basket" 8 minutes after the PayPal payment.
We renewed manually, so we may have wiped out useful debugging info. I have screen shots of the PayPal transaction and log records, but I can't post them here for obvious reasons.
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krileon
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4 months 2 weeks ago #336327
by krileon
Kyle (Krileon)
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Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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Replied by krileon on topic PayPal paid on subscription renewal, but subscription not renewed
Was no notification logged in CBSubs > Notifications? If not edit your PayPal account and ensure you've notifications enabled and configured properly. Notifications are critical for PayPal letting CBSubs know a payment came through. A notification should be logged as either PDT where they returned to the site after payment or IPN where PayPal directly notification CBSubs.
Then is there a completed payment entry in CBSubs > Payments for that payment? If so it sounds like something interrupted the subscription storage process.History log has two entries for "User subscription record created with status: R" followed by "Store payment basket" 8 minutes after the PayPal payment.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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