Skip to Content Skip to Menu

🎃 Happy Halloween! Treat yourself with an awesome discount on memberships! Get 20% off now with code SPOOKY-2025!

Your Registration is Pending Approval emails sent multiple times

  • wintercorn
  • wintercorn
  • ONLINE
  • Posts: 175
  • Thanks: 19
  • Karma: 2
8 hours 8 minutes ago #342376 by wintercorn
A site has been sending the 'Your Registration is Pending Approval' email from 2 to 5 times for each user within milliseconds for some users. 

There's no setting to config this so is this a bug and how can I stop it?

J 3.10.12
CB 2.11.0
PHP 8.2.29

Thanks

Please Log in or Create an account to join the conversation.

  • krileon
  • krileon
  • ONLINE
  • Posts: 49723
  • Thanks: 8502
  • Karma: 1465
7 hours 52 minutes ago #342377 by krileon
It only resends if they attempt to login while pending beyond that there's no code for it to resend multiple times. Are you sure those emails are coming from CB? Are they all identical and look like your pending email as configured in CB? Are those some users registered multiple times using alias email address (e.g. tom1+123, tom1+456)?


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

Please Log in or Create an account to join the conversation.

  • wintercorn
  • wintercorn
  • ONLINE
  • Posts: 175
  • Thanks: 19
  • Karma: 2
7 hours 50 minutes ago #342379 by wintercorn
They are all being sent from the system to the same email address for each user.  I have screenshots but they contain personal data.

Please Log in or Create an account to join the conversation.

  • krileon
  • krileon
  • ONLINE
  • Posts: 49723
  • Thanks: 8502
  • Karma: 1465
7 hours 37 minutes ago #342380 by krileon
I've no idea. There's no functionality for doing that. I suppose a misconfigured mail server could maybe do that. If the emails are different then it's probably another extension sending an email. Do you have any auto actions acting on user registration events? If so try disabling those and retest. Did this start happening recently? If so what changed recently (e.g. install something new, updating something, etc..)?

Please keep in mind Joomla 3 is discontinued so support for it will be limited.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

Please Log in or Create an account to join the conversation.

  • wintercorn
  • wintercorn
  • ONLINE
  • Posts: 175
  • Thanks: 19
  • Karma: 2
7 hours 25 minutes ago #342381 by wintercorn
I'm aware of the outdated install but that's a different problem for another day 

The last 4 have different referrers according to the db. All sent in less than 1 minute.

Thanks
Attachments:

Please Log in or Create an account to join the conversation.

  • krileon
  • krileon
  • ONLINE
  • Posts: 49723
  • Thanks: 8502
  • Karma: 1465
7 hours 17 minutes ago #342382 by krileon
Ok, so yeah they're trying to login when they haven't been approved yet. This will send the pending email again. That's all completely normal.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

Please Log in or Create an account to join the conversation.

Moderators: beatnantkrileon
Powered by Kunena Forum