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Lost password not working ?

  • rbuelund
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17 hours 31 minutes ago #342457 by rbuelund
Lost password not working ? was created by rbuelund
When using the CB Login Mobile, when using lost username, a email is sent, but when using the lost password no email is sent to the user ?? 

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  • krileon
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13 hours 54 minutes ago #342459 by krileon
Replied by krileon on topic Lost password not working ?
Strange, both go through the same endpoint and send emails the same way. Are you sure it's not just in the spam folder?

I also recommend disabling CBs forgot login behavior in favor of using Joomla's. We're removing it in CB 3.0 and just going to use Joomla's. You can do this within CB > Configuration > General by setting "Forgot Login Method" to "Joomla".


Kyle (Krileon)
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  • rbuelund
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12 hours 45 minutes ago #342460 by rbuelund
Replied by rbuelund on topic Lost password not working ?
Well... it WAS set to Joomla - setting it to Community Builder, then the lost password works, but then setting it back to Joomla - nothing is recieved, also not in spam.

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  • krileon
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12 hours 12 minutes ago #342463 by krileon
Replied by krileon on topic Lost password not working ?
When it's set to Joomla it's entirely handled by Joomla and not by CB. So I've no idea what could be preventing Joomla's from sending the email. Possibly a configuration problem somewhere like the email subject or body being translated to empty string? I'm not sure.


Kyle (Krileon)
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Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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