I have a stable Joomla 5 / CB website with CB subs managing subscriptions. I've recently had a user create an account as normal and initiate a subscription. They subsequently paid outside of the website and I intended to go back to mark the payment basket paid, as I've done many times before. This time I've run into several problems:
- There was a payment basket showing in the CB subs back-end. It was marked with status "Not initiated" and a "pay" button was immediately below. Having checked that they'd actually paid, I went back later to mark the basket paid but I found the basket was gone. There was a gap in the ID sequence where the basket should have been. I checked also in the database with phpMyAdmin and sure enough it's not there. I didn't delete it, so where did it go?
- Now I have a user account that functions if I manually enable it through the back-end, but there's no subscription attached to it. I don't see anywhere in the backend to manually create a subscription and having logged in through the front end there's no subscription tab shown and therefore also no way to now create a subscription for that account. What am I missing, or how should I resolve this?
- In a much earlier version of this website (J1.6 / CBSubs) the user always had a subscription tab shown on their profile and a button to upgrade / renew as necessary. I can't see that now. Am I missing a configuration for this?
- In the same earlier version of this website, the back-end view of the user problem also included a subscription tab through which it was possible to manually add a subscription for the user. I also cannot see that now. Am I missing a configuration for this somewhere?
Your help would be much appreciated!
Regards,
Julian
Joomla! 5.2.5 Stable [ Uthabiti ] 11-March-2025 16:00 GMT
CB: 2.10.0+build.2025.02.10.18.59.11.b0d14120b
CB Subs: 4.8.0+build.2025.03.28.16.20.11.e89392696
