A member renewed a subscription via PayPal, but the renewal didn't take effect.
Looking at the logs, I see the following records for that member at that time
Store payment basket
User subscription record created with status: R
When I then look at subscriptions, I don't see that subscription id. If I order by ID, that one is skipped. I didn't see any errors in the history logs.
Last edit: 7 hours 23 minutes ago by krileon. Reason: removed links
Is this a manual renewal or auto recurring renewal? Is there an IPN within CBSubs > Notifications for their subscription? Misconfigured IPN is generally the cause as it means PayPal isn't communicating with CBSubs.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
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Sounds like PayPal was unable to communicate with your site. Within your PayPal account check the IPN History to see why it wasn't able to reach your site and what URL it was trying to reach. Normally the user should be redirected back to your site unless the user closed out the window before it did that and that PDT return would've paid the basket so if the user exited before that happened then the fallback is on the IPN to pay it.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
Read FAQ thoroughly
+
Read our Documentation
+
Search the forums CB links:
Documentation
-
Localization
-
CB Quickstart
-
CB Paid Subscriptions
-
Add-Ons
-
Forge
-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
-- If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please
send me a private message
with your thread and will reply when possible!
-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
krileon
