Thank you for the quick reply.
Yes, what you described is exactly what is happening.
This is a migrated site, and in doing so, the new website has two of all of the basic fields (2 name fields, 2 formatted name, 2 first name, etc). The duplicate fields were not published. At some point, the second name field was published, and I cannot figure how to unpublish it. While I'm not certain this is causing the issue, I think it is a possibility.
I do not have the auto actions plug-in installed.