It's not possible to lose invoices unless the basket itself was completely deleted. Are you sure they just didn't hit the cut off date? That's configurable in CBSubs > Settings > Display > Invoices by adjusting "Show in user profile subscription tab invoices of last". By default it only shows last 6 months. There's a similar "Show in user profile subscription tab payments of last" for payment history as well.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
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Then I'm not sure I understand how a user lost an invoice unless it was deleted from backend. Invoices that auto-delete are those that never had a payment attempted. Recurring payments don't create new baskets so for recurring payments you need to enable payment history and that will provide invoices for each individual payment.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
Read FAQ thoroughly
+
Read our Documentation
+
Search the forums CB links:
Documentation
-
Localization
-
CB Quickstart
-
CB Paid Subscriptions
-
Add-Ons
-
Forge
-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
-- If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please
send me a private message
with your thread and will reply when possible!
-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
krileon
