[SOLVED] RGPD - Problem with -Export my account-

1 year 7 months ago - 1 year 7 months ago #328518 by ducky13
Hello there at Joomlapolis,

I don't understand how this function "Export my account" is working.
Clicking on this option (field) in tab "Confidentiality" I was expecting an export of the profile data (csv/xls) to the owner of the account. Nothing else.

But instead, the owner receives a mail for confirming the - deletion - of the account (?) requesting to click on a link to complete the process ... but there is no link to click on.
(Text of this mail is "NOTICE_CONFIRM_ACCOUNT_DELETE" in "cbprivacy_language").

Could you give me any explanations to make this function working correctly?
Thanks in anticipation.

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1 year 7 months ago #328532 by krileon
Replied by krileon on topic RGPD - Problem with -Export my account-
Sounds like you clicked "Delete account and profile." in the "Delete My Account" field. Please be sure you're using the "Export My Account" field. This will sent the following email.
This is a notice that your account USERNAME_HERE on SITE_HERE has been requested to be exported. Your exported data can be accessed at the following link.


Clicking the link will export the data. It's done using a confirmation link on purpose for security reasons. Just allowing anyone with access to the account to directly export would be a security problem in a lot of countries.

Kyle (Krileon)
Community Builder Team Member
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1 year 7 months ago #328534 by ducky13
Replied by ducky13 on topic RGPD - Problem with -Export my account-
thanks for your quick reply.
I finally found from where the problem comes from: it comes from a wrong [command] in the French translation of "cbprivacy_language".
On line 203 the command is [confirm] ... instead of [export].
I made the correction and it works now !
Please inform the French translation team of this little mistake.

Thanks again fro your help !
The following user(s) said Thank You: krileon

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