[SOLVED] Cannot raise a ticket - Internal server error
krileon
10 years 10 months ago #229117
by krileon
Please see my signature for business days and hours. 
Kyle (Krileon)
Community Builder Team Member
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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Replied by krileon on topic Cannot raise a ticket - Internal server error
Our server security is extremely strict. You're likely trying to add information that is causing mod_security to reject it. Please note support tickets provide no benefit over the forums except complete privacy. If you have no private information to provide I'd be happy to help you with your issue here.I am constantly getting the above error when trying to raise a support ticket. I have a site totally disabled for registrations because of an issue. I have documented the error in forum and have had stock answers so far. I have now tried for 4 days to create a ticket. Please kindly fix the system and / or help me with this as my client is getting frustrated with the issue. If we pay for support and access do please provide it. thanks.
Not on weekends, no.Does anyone even work here? Come on chaps!
Please see my signature for business days and hours. Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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