1. Forums
  3. Support and Presales
  5. CB Paid Subscriptions Support
  7. [SOLVED] Expired subscriber log in message

[SOLVED] Expired subscriber log in message

10 years 2 months ago - 10 years 1 month ago #241872 by zen
[SOLVED] Expired subscriber log in message was created by zen
When a user with expired subscription logs in, the following message is displayed:

Your membership has expired.
No unpaid payment basket found.

Which option am I missing to activate so the page shows the user an option to renew their subscription?

Please advise.

Please Log in to join the conversation.

10 years 1 month ago - 10 years 1 month ago #241965 by krileon
Replied by krileon on topic Expired subscriber log in message
You need to ensure your plans allow renewals or you've a plan that allows upgrades so they can upgrade into a new plan as needed. Also check within CBSubs > Settings > Global that you globally allow renewals.

Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

Please Log in to join the conversation.

10 years 1 month ago #241976 by zen
Replied by zen on topic Expired subscriber log in message
Global Setting is set to globally allow renewals (screen1.jpg)

As far as I could check, the plan is set to allow upgrades (screen3.jpg)

I wonder if it has anything to do with "Grace Period before real expiration" option (screen2.jpg)?
Attachments:

Please Log in to join the conversation.

10 years 1 month ago #241983 by krileon
Replied by krileon on topic Expired subscriber log in message
You have upgrades disabled globally so they won't be able to upgrade from internal free plan to a new plan (see first screenshot). You may also want to add a grace period to prevent them from being locked out immediately when they expire.

Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

Please Log in to join the conversation.

10 years 1 month ago #241987 by zen
Replied by zen on topic Expired subscriber log in message
I have now enabled the upgrades globally and added a grace period of 4 months, but when I log in it still says below:

Your membership has expired.
No unpaid payment basket found.

Do I need to run a sync somewhere in CBSubs in order for this global change to be in effect?

Please Log in to join the conversation.

10 years 1 month ago #241989 by krileon
Replied by krileon on topic Expired subscriber log in message
The grace period won't affect existing users. Are you redirecting them to a page in CBSubs on login or is CBSubs trying to send them to a plans page? Just don't understand why it's complaining about a basket. It should present them with a page to renew their existing plan or upgrade to any available plans.

Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

Please Log in to join the conversation.

Moderators: beat, nant, krileon
  1. Forums
  3. Support and Presales
  5. CB Paid Subscriptions Support
  7. [SOLVED] Expired subscriber log in message
Time to create page: 1.622 seconds

Facebook Twitter LinkedIn

    You are here:  
  1. Home
  2. Forums
  3. Support and Presales
  4. CB Paid Subscriptions Support
  5. [SOLVED] Expired subscriber log in message

Search

Login / Logout

User Menu