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Changing plan validity period and effect on renewal fees for expired subs

1 year 8 months ago #330072 by OEVAtechnology
Replied by OEVAtechnology on topic Changing plan validity period and effect on renewal fees for expired subs
Hello,

I added the text "50% Discount" in the field: "Text to highlight promotion on plan (e.g. SALE!)"

Other than that everything is configured as you suggested.

This is a plan that had a different validity period before ($50 first year & $100 annually). I had changed it to $100 calendar year with a 50% discount for this year.

I am not sure if such a change would throw thing off?

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1 year 8 months ago #330077 by krileon
Replied by krileon on topic Changing plan validity period and effect on renewal fees for expired subs
Strange, not sure what to suggest. At least the promotion is working at basket, but it should absolutely be changing the renewal buttons text. Below is what I see with the configured explained earlier.




You can PM backend super user login credentials and I can take a look if you like. My guess is my promotion and yours may have a few different settings possibly.

Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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1 year 8 months ago #330105 by OEVAtechnology
Replied by OEVAtechnology on topic Changing plan validity period and effect on renewal fees for expired subs
Hello,

I sent you an Admin account credentials and a user account credential to check.

Thank you for helping me with this.

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1 year 8 months ago #330110 by krileon
Replied by krileon on topic Changing plan validity period and effect on renewal fees for expired subs
Ok, it looks like it's due to "End date of validity of this promotion" since the plans actual renewal date is outside the date specified there it doesn't display the discount in the renewal button but the discount applies when renewed in advance. This may or may not be intended behavior though. Have added a bug ticket for further investigation.

forge.joomlapolis.com/issues/8996

Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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1 year 8 months ago #330112 by OEVAtechnology
Replied by OEVAtechnology on topic Changing plan validity period and effect on renewal fees for expired subs
OK.

In the meantime I can do a work-around by extending the validity period of the promotion to an earlier date.

That's enough for me to deal with the current situation.

Thank you so much for looking in to it.
The following user(s) said Thank You: krileon

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