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Unsubscribing a user from a plan causes plan to disappear from list of plans

  • jmaridon
  • jmaridon
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1 year 5 days ago #333964 by jmaridon
version 4.6.1+build.2022.

All of my CBSubs plans are lifetime subscriptions, however, occasionally I need to unsubscribe a user from one or more plans due to failed payments or other issues. I want the user to be able to re-subscribe to any available plan with a new payment, however, the plan(s) that they have been unsubscribed from disappear(s) from the list of available plans for that user, both on the frontend and the backend.

I do not see a plan setting that would cause that to happen. Please let me know what I am missing.

Thank you in advance.

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  • krileon
  • krileon
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1 year 4 days ago #333978 by krileon
Make sure your plan allows renewals under the Pricing tab. Sounds like it might not. A resubscribe is considered a renewal.

Kyle (Krileon)
Community Builder Team Member
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