Automated renewal messages
- RalphHill
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1 month 6 days ago #337586
by RalphHill
Automated renewal messages was created by RalphHill
I'm trying to set up a series of automated renewal messages; one to be sent 2 weeks before renewal is due, another on renewal day and one the week following. (if still not actioned) In the mailer message settings, the instructions imply that the message will only be sent after payment. (see attachment 1) I need the message to be sent before the renewal payment.
The manual is a little confusing for me as I'm not a developer. Is anyone able to explain what I need to do?
The manual is a little confusing for me as I'm not a developer. Is anyone able to explain what I need to do?
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krileon
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1 month 6 days ago #337587
by krileon
Kyle (Krileon)
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Replied by krileon on topic Automated renewal messages
It will be sent based off your Main Mailer Triggering Conditions. So for example 2 weeks before and 1 week after would be the following.
Automatically send message starting at: 2 weeks (14 days) before
Relative to this date: Subscription's Expiry Date
But do not send message if it's later than: 1 week (7 days) after
The description just doesn't change based off triggering conditions so that's why it says that as if you didn't supply any triggering conditions that would be the case for that mailer.
Automatically send message starting at: 2 weeks (14 days) before
Relative to this date: Subscription's Expiry Date
But do not send message if it's later than: 1 week (7 days) after
The description just doesn't change based off triggering conditions so that's why it says that as if you didn't supply any triggering conditions that would be the case for that mailer.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Please Log in to join the conversation.
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