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Subscription not renewed after Stripe payement completed

2 months 1 day ago #339820 by webmasterACA
Yes.I just copied the signing secret from stripe webhook setup and the one in CBSubs gateway webhook setup to notepad and compared both character by character…
in cb sub notifications I see 2 records for each and every payment: 1 IPN failure and same second a 2nd succesfull within the same connection/gateway/…

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  • krileon
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2 months 1 day ago #339821 by krileon
Do you have more that 1 webhook configured at Stripe? Be sure there's only 1 actively pointing to your domain.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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1 month 3 weeks ago #339860 by webmasterACA
Hi! I got again an unprocessed payment from Stripe. Last nigth 25/12 around 20:36 had the latest.
I had a wrong webhook setup in stripe, removed all in my stripe accounts but the one we are using for this membership payment here after your last feedback. Still get this weird error that ‘Signature returned by Stripe does not match the value we expected. Resulting now again in a payment done in Stripe completely normal, money is received, but nothing seems to be processed on CB Subs site.
See the screen shots I uploaded today. 
If you look in the CBSubs log, you see the same error message appearing quite often, even with payments that are processed normally and registred as expected in CBSubs. 
Please take a look, your user is still available

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  • krileon
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1 month 3 weeks ago #339865 by krileon
Signature error generally means you don't have "Stripe webhook Signing Secret" configured correctly. Please be sure it was copied correctly from your Stripe webhook into your CBSubs Stripe gateway. It's required for verifying the authenticity of webhooks.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

Please Log in or Create an account to join the conversation.

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