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Active Subscription Stripe Status But Expired Account on Live Site

  • ml25
  • ml25
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13 hours 23 minutes ago - 13 hours 4 minutes ago #341005 by ml25
Hello,

I am really sorry to come back to you but it seems that I don't succeed in fixing this issue.

Since the last changes, I haven't had any error rate for the Stripe Webhook, everything seems to work perfectly and in my CBSubs area, I don't have any error logs but the problem keeps repeating, which is starting to cause us serious financial difficulties.

The same issue happened multiple times since my last post, which is that members are still active on Stripe but expired on the site without knowing why.

For example, I have a member which had her subscription automatically renewed on April 27th but expired, on the site only (still active on Stripe) on April 30th without any payment failure at all.

Sadly, it is happening for many others as well.

Would you have any idea as to how it can be resolved or any avenues which might be worthwhile to explore ?

I thank you again for your precious help and I hope you will have a beautiful and peaceful day,
Mathias
Last edit: 13 hours 4 minutes ago by ml25.

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