Actually, I have two questions.
First question:
A customer upgraded from an auto-recurring (set to recur 4 times) and auto-renewing plan to a higher, also auto-recurring, auto-renewing plan.
Both plans are set to "exclusive"
Setting is also "One subscription at a time"
Initially, when the customer upgraded from the first plan, that plan was deactivated with status "Upgraded to other"
But then, on the date that first plan would have expired, despite its status "Upgraded to other" it actually renewed. Because it renewed, the customer then had 2 active plans - despite the fact that each of the plans had been set to "exclusive". So it activated despite causing two simultaneous, but supposed to be exclusive, plans, and it caused the member to have concurrent two subscriptions, despite the setting mandating only 1 subscription at a time.
I have learned that this relates to a known bug that has been addressed in an update. We have just updated to 4.8.0+build.2025.04.07.22.53.01.067d449a3. Will this solve the problem?
2nd Question:
For the plans that we have set up to be 3 months long with 4 regular recurrences, set to expire after last recurrence, what should the setting be at the question "Auto-recurring renewals"? If I select "No, single payments at a time", will the customer still be automatically charged for the 4 requested recurrences? That is what I want. If I select "Yes, subscribe user to automatic recurring payments", will the plan be expired after the 4th regular recurrence as I had set above? Or will the user be charged indefinitely until the plan is cancelled....
Thank you for your help!
Lucy
krileon
