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Subscription refund: Stripe Refunds API Charge ID or Payment Intent missing

3 days 12 hours ago #341606 by webmasterACA
That's exactly what I thought to observe yesterday, when trying to figure out what could make the difference between py_ and ch_ records. I miss of course your knowledge, so thought it didn't make sense to mention it.
See newly attached screenshots.
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  • krileon
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3 days 10 hours ago #341608 by krileon
Yeah, the non-card payments are using py_, but it's not documented in their documentation. From all that I can find they should be treated same as charges so refunding them is trivial, but I've reached out to Stripe developer support to get some confirmation.


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2 days 13 hours ago #341619 by krileon
Ok, was able to confirm py_ payments should be treated as charge objects. Have fixed and confirmed refunds for them. Once the fix is merged we'll have a new CBSubs build release available with this fixed.


Kyle (Krileon)
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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2 days 13 hours ago #341620 by krileon
Ok, new CBSubs build release is now available. You should be able to refund py_ payments just fine now.


Kyle (Krileon)
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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2 days 10 hours ago #341621 by webmasterACA
thank you for the quick investigation and fix!
I will download/install the fix right now and will give you feedback once I had done one refund. Might take a while, as we just started the registrations for our sports tournament and participants usually have to cancel their participation only after a while, if any.
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1 day 17 hours ago #341631 by webmasterACA
Unexpectedly, I had to do a refund a payment with a py_ record this morning, and can confirm it works now again as expected. 
You may consider this issue as resolved as far as I am concerned.
Thank you very much for the quick resolution!
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