Skip to Content Skip to Menu

Duplicate Payments

  • wjgadmin
  • wjgadmin
  • OFFLINE
  • Posts: 511
  • Thanks: 29
  • Karma: 4
5 hours 47 minutes ago #343098 by wjgadmin
Duplicate Payments was created by wjgadmin
hi team,

wanted to let you know there may be a bug in the payments, or of course i could have a setting incorrect. i've had multiple folks make purchases and although everything works correctly, their payments are duplicated in the payments portion of the cbsubs backend. there are several variables given my setup, so not sure if it's applicable to the setup or in general.

it seems to be when products are purchased simultaneously. in my case, they purchased 2 or 3 products with a discount code that was applicable to 1 or 2 of them. additionally, i'm using options for the pricing options (not sure if that matters. i'd imagine it is something like the promo NOT applying to all the products when being purchased together?

please let me know what details you may need or if you feel this is sufficient to test? thank you as always for your support!

Please Log in or Create an account to join the conversation.

  • krileon
  • krileon
  • ONLINE
  • Posts: 50068
  • Thanks: 8568
  • Karma: 1467
5 hours 43 minutes ago #343100 by krileon
Replied by krileon on topic Duplicate Payments
Were they actually billed twice or is there just duplicate payment records in CBSubs > Payments? One is a serious issue the other is potentially just a logging bug. Do they have different transaction ids? What payment gateway are you using?


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

Please Log in or Create an account to join the conversation.

Moderators: beatnantkrileon
Powered by Kunena Forum