Hello Team
according to the new EU Directive (EU) 2023/2673, it will become
mandatory from June 19, 2026 for businesses offering online contracts (B2C) to provide a
digital withdrawal function (“withdrawal button”).Short summary:
- The withdrawal process must be as easy as concluding a contract
- Instead of email/forms, users must be able to withdraw via a clearly labeled button (“Withdraw contract”)
- The button must:
- be easily accessible and permanently available (e.g. in the footer)
- not be hidden behind login areas
- After clicking, a two-step process is required:
- Contract identification (e.g. email or order ID)
- Confirmation (“Confirm withdrawal”)
- A confirmation of receipt (e.g. via email) must be sent automatically
- Applies to:
- online shops
- digital products/services
- subscriptions / memberships (e.g. CBSubs)
The final implementation details are not fully defined yet, but it’s already clear that
technical and legal implementation will be non-trivial (e.g. withdrawal periods, user identification, GDPR compliance).
My question:Are there any plans or a roadmap from Joomlapolis / CBSubs to support this upcoming requirement?Especially for
subscription-based platforms, a built-in solution would be highly valuable.Thanks in advance!
