acymailing not installed

Hi there,

i have i problem installing acymailing i got this message :Keyboard NavigationCommunity Builder: New Install CB Plugin
 The currently installed Joomla! version is "‎5.4.6"‎5.4.6
1
Post Installation Messages
TPC Field
User Menu Toggle Menu

• Home Dashboard
• Content Content Dashboard
• Menus Menus Dashboard
• Components Components Dashboard
• Users Users Dashboard
• System
• Help

• Community Builder

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success
Download CBSubs AcyMailing - Success
CB Package Installer
100% Complete
CBSubs AcyMailing
CBSubs AcyMailing Integration plugin: Provides integrated capability to change lists upon subscription activation and deactivation.
Type
Community Builder Plugin
Version
4.9.0+build.2026.05.21.16.23.56.f8dad78c1
Date
2026.05.21
File
005_cbplug_int_cbsubsacymailing-4.9.0+build.2026.05.21.16.23.56.f8dad78c1.zip

The directory in which the plugin should install does not exist: probably the parent extension is not installed. Install parent extension first. Plugin parent directory missing: "/customers/6/8/f/tcfield.be/httpd.www/components/com_comprofiler/plugin/user/plug_cbpaidsubscriptions/plugin/" and plugin directory specified by installer for installation "/customers/6/8/f/tcfield.be/httpd.www/components/com_comprofiler/plugin/user/plug_cbpaidsubscriptions/plugin/cbsubsacymailing/"
FailedGet Community Builder CB Plugins
 What can i do best because i do not want to lose all my users and info.
Do i have to make a complete new installation of community builder or can i copy the above info. How can i install the parent extension

The CBSubs AcyMailing integration plugin is just a plugin to integrate subscriptions with AcyMailing. We are not the AcyMailing developers. You need to download and install that from them separately. Then for CBSubs AcyMailing you need to first install CB Paid Subscriptions as it's just an integration to for example automatically subscribe users to newsletters when purchasing a subscription.