Hi there,
i have i problem installing acymailing i got this message :Keyboard NavigationCommunity Builder: New Install CB Plugin
The currently installed Joomla! version is "5.4.6"5.4.6
1
Post Installation Messages
TPC Field
User Menu
Toggle Menu
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success
Download CBSubs AcyMailing - Success
CB Package Installer
100% Complete
CBSubs AcyMailing
CBSubs AcyMailing Integration plugin: Provides integrated capability to change lists upon subscription activation and deactivation.
Type
Community Builder Plugin
Version
4.9.0+build.2026.05.21.16.23.56.f8dad78c1
Date
2026.05.21
File
005_cbplug_int_cbsubsacymailing-4.9.0+build.2026.05.21.16.23.56.f8dad78c1.zip
The directory in which the plugin should install does not exist: probably the parent extension is not installed. Install parent extension first. Plugin parent directory missing: "/customers/6/8/f/tcfield.be/httpd.www/components/com_comprofiler/plugin/user/plug_cbpaidsubscriptions/plugin/" and plugin directory specified by installer for installation "/customers/6/8/f/tcfield.be/httpd.www/components/com_comprofiler/plugin/user/plug_cbpaidsubscriptions/plugin/cbsubsacymailing/"
FailedGet Community Builder CB Plugins
What can i do best because i do not want to lose all my users and info.
Do i have to make a complete new installation of community builder or can i copy the above info. How can i install the parent extension