Subscription Rebill Issue

Hello!

So way back in July, our website was having some fairly serious security issues unrelated to Community Builder. These issues were compounded by a concurrent weird configuration problem on CC Bill's end - a problem created by CC Bill.  Both of these issues have been fixed and subscriptions seem to be going just fine now.  But it's unsurprising to me, therefore, that a customer was able to successfully rebill July but that the website didn't recognize (or register) the rebill.  Obviously, I can go in and manually give this customer access - which, honestly, I'm happy to do.  Here's my question:  what if they decide NOT to rebill in 2027?  Will CB Paid Subscriptions be able to recognize that they're essentially cancelling their subscription?  Or will I have to go in and manually change their access at that time?  It's not THAT big a deal (it's only one customer so far), I'm just curious what my best way forward is.  

Thank you!

Daniel

I'm not sure what you mean by rebill? You mean they renewed their subscription and CBSubs didn't see that they renewed their subscription? Was this a manual renewal or auto recurring payment? Any information logged in CBSubs > History Log (e.g. maybe an error occurred)?

If CBSubs isn't told a renewal happened it just expires the subscription at its expiration date. You shouldn't need to manually do anything.

"I'm not sure what you mean by rebill? You mean they renewed their subscription and CBSubs didn't see that they renewed their subscription? Was this a manual renewal or auto recurring payment? Any information logged in CBSubs > History Log (e.g. maybe an error occurred)?

If CBSubs isn't told a renewal happened it just expires the subscription at its expiration date. You shouldn't need to manually do anything."

Exactly right.   They renewed their subscription and CBSubs didn't see that they renewed their subscription.  It was an auto-recurring payment.  I don't SEE anything in the history log yet - but it isn't the EASIEST log to read.  I'll keep looking.

Daniel

CCBill doesn't have IPNs and uses an internal scheduler to handle recurring payments. That means you need to be sure you're regularly running the URL found in the "Automated payments (this is only for use if required and supported in payment gateway and by payment service provider)" section of CBSubs > Settings. It's important to check that that URL is accessible. It should just be a blank page. If it redirects or displays anything then something maybe preventing access. The scheduler will log to CBSubs > Notifications and/or CBSubs > History Log if a process failed in any way.

To be really clear here:  Automatic renewals work fine NOW.  It was only during this narrow window of time when it DIDN'T work.  What I'm asking is:  if I fix it (manually) so this person can have access to our content, what happens when it's time for him to renew again?  Sorry if I wasn't clear with what I needed to know before.  

Thank you,

Daniel

Manually fixing their subscription won't enable recurring payments. If their basket for that subscription has recurring payments working now then on next renewal it'll attempt to auto renew. You can check if their subscription has auto recurring enable by editing it in CBSubs > Subscriptions by clicking the number under the ID column. You can also edit its dates and status there, but be mindful that doing so will not trigger any integrations.