Dear Customer Service,

I could do with some help especially as the user manual available/referred to by yourselves for guidance with CBSubs 4.0 Rc is really not of much use when it comes to setup as version 4.0 is different and getting it to work after installing the files is a challenge in its current form.

Firstly, I have supplied four attachments to show an odd observation. I have two instances of Joomla and CB configured the exact same after installing the CBSubs packages (exactly the same on both instances) I get the scenario in the attachments: Exhibits A (1&2) are what is from one instance and Exhibit B (1&2) are what is from the second instance. Now observe that in Exhibit B the "Sign Up" is gone and there is also no subscription form showing.

In Exhibits A's case I was not able to properly create a PLAN as each time I tried toclick on a plan to select one CBSubs would suddenly go into a redirect of some sort and end up giving me a full BLUE screen with all Menus arranged in a column style on the left hand side of the page. The only way to get back to a working page is for me to use the "Back Arrow". This only happens when I click on CB Paid Subscriptions Plans and then select the option to choose a plan. I tried creating a plan a few times and got the same result each time. However as you can see from Exhibit A2 it has somehow ended up creating "Something" (though I have no clue what that is) and ironically it actually displays on the front end in what should be a correct manner as seen on Exhibit A1.

However, in the case of Exhibit B: CBSubs actually allows me to CREATE plans without having the sudden page redirect when I attempt to "choose" a plan. But unfortunately, as can be seen from Exhibit B2: No plan actually shows up on the front-end even though a plan is created in the back-end.

Also, a few other immediate observations: To even get the additional admin Menu (the drop down) one still has to install resort back to version 3.0 files to get the mod_cb-adminnav as non seems to provided with the 4.0 files. This is a little neat model as it helps makes navigation quicker. Thus, it would be nice to have one for version 4.0.

Furthermore could someone explain to me the use of the 'mod_cbsubscriptions-4.0.0-rc.1' file as when installed it litters the page with php errors and no module shows up (as described in my earlier entry).


Version 4.0 Rc is proving to be a handful in its present stage and it would be helpful if the developers could tell us when they feel a proper working version will be ready? (or provide some step by step guidance as to what can actually be done currently with 4.0 rc1)

That way one can be better positioned to make well-informed decisions such as if need be even try and see if going backwards to CB 1.9 may be a more prudent/productive work-around right now as 'time' is of the essence on most things (Same apply's for GroupJive do you know when you may have a working version ready as these two things are the main attractions with many customers on desiring to incorporate CB into their workflow).

Thanks
Fuquan



11:47: maybe this may help the developers on this case:
I just deleted all the extra plugins leaving only the CB Paid Subscriptions plugin and now I get the Subscription Form with the plan showing up on the Front-end of Exhibit 2 in my earlier attachments. It seems like much of the compatibility issues are caused by the extra plugins: Though it is quite a bit of a time consuming process I will try and install each extra plugin one by one and cross check and hopefully one will establish which plugins are currently causing these compatibility issues hopefully then your developers can figure out what to do with those plugins. That said if there is anything the end user should be aware of with 4.0 it would still be helpful if we were informed about it rather than stumbling on them so we save time.

Thanks