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  7. [SOLVED] How does the moderator view the application from the front end?

[SOLVED] How does the moderator view the application from the front end?

8 years 6 months ago - 8 years 6 months ago #272274 by cagoffice
[SOLVED] How does the moderator view the application from the front end? was created by cagoffice
Hello,

If I have a moderator that logs in on the front end and sees there is someone who needs to be approved, how do they view the person's application? When I click on the person's name, an error message comes up.

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8 years 6 months ago #272277 by nant
Replied by nant on topic How does the moderator view the application from the front end?

cagoffice wrote: Hello,

If I have a moderator that logs in on the front end and sees there is someone who needs to be approved, how do they view the person's application? When I click on the person's name, an error message comes up.


What error pops up?
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8 years 6 months ago #272325 by cagoffice
Replied by cagoffice on topic How does the moderator view the application from the front end?
This one:





I want the moderator to be able to log in on the front end and look at the person's application before they approve them but they can't view the application because the user is not approved.

It's very confusing.
Attachments:

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8 years 6 months ago - 8 years 6 months ago #272336 by krileon
Replied by krileon on topic How does the moderator view the application from the front end?
You can't view a users profile until the user is confirmed, approved, and not blocked. Their registration is incomplete. This doesn't apply to CB Moderators though and they should be able to see the users profile fine assuming the user logged in is actually a CB Moderator. Ensure their (the viewing user, your moderator) usergroup is within your CB Moderator view access level as configured in CB > Configuration > Moderation.

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8 years 6 months ago #272337 by cagoffice
Replied by cagoffice on topic How does the moderator view the application from the front end?
That's the problem. Moderators are Super Users and I was logged in as me (the super user) and I still got that error message.

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8 years 6 months ago #272367 by krileon
Replied by krileon on topic How does the moderator view the application from the front end?
It's working perfectly fine in my tests. As long as the viewing user is within the moderator view access level they should see that message with the users profile directly below it. I'm not sure what to suggest beyond checking your users usergroups and ensuring the moderator view access level is configured correctly.

Kyle (Krileon)
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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