[#7558] Billing Address Issue with authorize.net

4 years 9 months ago - 4 years 9 months ago #312293 by Proteon
I have activated the "Ask for card billing address for AVS" option in Authorize.net payment gateway in CB Subs.

However, I get the following error on the website when trying to make the payment:
Payment error received from payment gateway: (TESTMODE) Bill To Address is required. (33)

Screenshot attached.
Attachments:

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4 years 9 months ago #312295 by krileon
Replied by krileon on topic Billing Address Issue with authorize.net
Does filling out the zip code and country dropdown not work for that? Did you disable the invoice fields for CBSubs? Ensure invoice address is enabled in CBSubs > Settings > Display > Invoices.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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4 years 9 months ago #312298 by Proteon
Replied by Proteon on topic Billing Address Issue with authorize.net
(1) The invoice option is enabled in the backend and I am filling in all the details for the invoice in the frontend.

(2) I have now enabled to show street address as well for the billing address. Now, the error message has changed to the following:
Payment error received from payment gateway: (TESTMODE) Bill To City is required. (33)

So, it looks like, authorize.net is requiring the City field in the billing address parameters, but CB Subs doesn't seem to have the option for the billing-city.

Please see if this is the cause of the issue.

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4 years 9 months ago #312372 by Proteon
Replied by Proteon on topic Billing Address Issue with authorize.net
Has there been any update to this?

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4 years 9 months ago - 4 years 9 months ago #312387 by krileon
Replied by krileon on topic Billing Address Issue with authorize.net
I've let Beat know as he maintains the Authorize.net implementation. For now I recommend just disabling "Ask for card billing address for AVS"; banks don't check those details anyway and is only relevant if the gateway it self has some anti fraud that they need that information for (I don't know if Authorize.net provides such a feature). Have added a bug ticket for this issue.

forge.joomlapolis.com/issues/7558


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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4 years 4 months ago #314799 by Proteon
Has there been any update to this?

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