Hello

Stripe had some issues recently with dealing with SEPA payments and we had to dig in its history.

At this occasion, I noticed that when a SEPA payment was marked as failed at Stripe, the CBsubs subscription was on hold and the basket marked as Reversed with a Pay button.
The Pay button does not work so it's not possible to pay the basket with another mean

But the issue is that Stripe keeps the subscription as active and a new invoice is anticipated the month after.  So if the next month sepa payment is correct at Stripe, CBSubs is not updated and the subscription is still stopped/on hold on our website.

I thought that this issue was solved but apparently not.

Apart of being able to repay the reversed basket (on which if I remember correctly you already have a todo on hold), it is important to deal with Stripe subscription which is kept active.

Either the next month correct payment at Stripe reactivate CBsubs subscription but there will be the last month payment unpaid

Or the Stripe subscription needs to be canceled and not on hold until the next payment.

Could you have a look at this issue ?

Thanks a lot
Jean

Edit:
If we renew the subscription from CBsubs front or backend, it seems like Stripe has two subscriptions activated : one activated with payment suspended and another one with trial activated for the next month
And of course even if the payment succeeds for the new subscription, the user subscription is still marked as expired.
I joined a screenshot if it may help

A Reversed status means a dispute was created. It won't clear until the dispute Webhook notifies CBSubs that the dispute was won or lost. If lost it'll cancel the subscription. If won it'll reactive it. Check within Stripe to be sure that has happened.

No it does not happen, the subscription is never cancelled as Stripe keeps it on hold and retries a new payment the following month. So from our side we contact the customer, start a new or renew the subscription and then the customer ends with two payments the following month.

On Stripe settings I have this warning

Nous avons constaté que vous utilisez l'attribut 

payment_method_types

 pour configurer vos moyens de paiement. Pour gérer les moyens de paiement à partir de cette page,  remplacez 

payment_method_types

 par 

automatic_payment_methods

.Si vous préférez utiliser l'attribut 

payment_method_types

, suivez les instructions figurant sur la  page de configuration manuelle .

Stripe which should send a Webhook once the dispute is handled.

I don't think this happens as we have 155 accounts on Stripe the payments of which are marked as suspended each month but never cancelled.
So there is never an info to CBSubs
We need to check one by one for now