CBSubs stripe integration question
- activha
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1 year 4 months ago #332123
by activha
Replied by activha on topic CBSubs stripe integration question
On our notifications the event is marked as charge.dispute.created and the status is "lost"
We don't have any notifications with charge.dispute.closed or other status from Stripe.
That was already set like this
We don't have any notifications with charge.dispute.closed or other status from Stripe.
Within your Stripe dashboard click Settings followed by Subscriptions and emails then scroll to "Manage disputed payments". Change "Subscription status" to "cancel the subscription immediately without prorating" and it will immediately cancel the subscription if a recurring payment goes into dispute.
That was already set like this
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krileon
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1 year 4 months ago #332125
by krileon
Kyle (Krileon)
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Replied by krileon on topic CBSubs stripe integration question
Ok, looks like we need to handle the state of it immediately being lost then. This finally confirms the below ticket and am working on a fix.
forge.joomlapolis.com/issues/8815
forge.joomlapolis.com/issues/8815
Kyle (Krileon)
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1 year 4 months ago - 1 year 4 months ago #332128
by krileon
Kyle (Krileon)
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Replied by krileon on topic CBSubs stripe integration question
Ok, a fix for this is pending review and merge. Disputes immediately lost will go into a Reversed status which will then immediately cancel recurring payments at Stripe (if the payment disputed is for a recurring subscription) instead of pausing collection.
Kyle (Krileon)
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Last edit: 1 year 4 months ago by krileon.
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1 year 4 months ago #332142
by krileon
Kyle (Krileon)
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Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic CBSubs stripe integration question
This is now implemented in latest CBSubs build release.
Kyle (Krileon)
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Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
The following user(s) said Thank You: activha
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