I was told a member's monthly payments was processing every couple of weeks, but when I reviewed the payment file, I find it is firing every 2-days.
Other members with the same plan, and one is processing correctly, and another every 2 weeks?
I have the Gateway configured for both 1x payments, and recurring, subscribers choice so maybe that is the issue, but some plans are annual, others monthly.
Have I configured this incorrectly, or is there some other issue?
I can PM support login info.
www.culinaryfederation.ca
Thanks.
Ed