Missing Baskets of processed PayPal payments

1 month 2 weeks ago #337701 by bizguy
A client sent me a PDF of a paid PayPal invoice.
  • There is no record of the transaction in CBSubs
  • The basket id 278 is missing in the cbsubs_payment_baskets database, as the ids are ... 276, 279 ... 
  • Similarly the invoice number identified on the PayPal receipt is missing in the CBSubs database
  • There is no record in the cbsubs_subscriptions database
  • I looked through the cbsubs_history database and found the transaction, which shows it timed out and I guess the system deleted the record/information
If this is the case, this is a major problem. The member has paid for their membership, and has a paid PayPal receipt, yet there is no record of it on the website.
Please advise.  
Ed


 
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1 month 2 weeks ago #337703 by krileon
Replied by krileon on topic Missing Baskets of processed PayPal payments
They took so long paying at PayPal that it timed out. In this case I would first verify you received the payment in your PayPal account and if you did grant them a subscription from backend. Next within CBSubs > Settings > Display > Baskets under "Payment basket timeouts" increase your timeouts. The defaults are as follows.

Hours for payment basket to timeout in front-end: 3
Hours for payment basket to timeout in administration: 24
Hours for pending payment basket to timeout: 96

Only way I can see this happening is they were sent to PayPal and just wondered off the tab to a different browser tab or left their computer for 3+ hours then came back and paid.


Kyle (Krileon)
Community Builder Team Member
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