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New registration emails

2 hours 4 minutes ago #343018 by mnaged2021
Replied by mnaged2021 on topic New registration emails
mnaged.org/index.php/registration

This is our registration page. I don't believe there has been any redirects until after they register. 

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1 hour 49 minutes ago #343019 by krileon
Replied by krileon on topic New registration emails
Please PM (see link in signature) backend super user login credentials and will take a look. There isn't much I can do though beyond review configurations. If it's a mail server problem only your host will be able to resolve that for you.


Kyle (Krileon)
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1 hour 43 minutes ago #343020 by mnaged2021
Replied by mnaged2021 on topic New registration emails
I sent a message. Thank you.

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1 hour 36 minutes ago #343021 by krileon
Replied by krileon on topic New registration emails
Have reviewed your install. Registration email seams to be sending perfectly fine. See below attached email with my test registration (note I've deleted the account).

  

For privacy I've blacked out domain name, site name, and email addresses.


Kyle (Krileon)
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Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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1 hour 33 minutes ago #343022 by mnaged2021
Replied by mnaged2021 on topic New registration emails
Ok, so that works, but I am not getting it in the administration email, so there is still some issue somewhere.

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1 hour 26 minutes ago #343023 by krileon
Replied by krileon on topic New registration emails
Ok, that's a different issue. You're not getting moderator emails. That's very likely just a configuration problem. First edit your user in CB> User Management and make sure your account is set to receive moderator emails. Next in CB > Configuration > Moderation be sure "Send Moderators Email" is set to "Yes" and that "Moderators View Access Level" is properly set to whatever your moderator view access level is (typically defaulted to Super Users) and be sure your account has a usergroup in that view access level.

Note you won't receive anything until after they've confirmed their email address. At that point if approval is required you'll be sent a pending account approval email. If approval is not required you'll be sent a new user registration email.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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