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Problem getting Test Clock to work with Inline Forms vs Hosted

  • krileon
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1 day 30 minutes ago #343601 by krileon
In your tests what are you seeing on Step 4?


Kyle (Krileon)
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1 day 28 minutes ago #343602 by STUCKSHUTTER
Thank you for initiating the payment of 23.00 USD for the Local Service, Custom Header (Masthead) - Required for testytester using Stripe. Your payment is currently being processed.  

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  • krileon
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1 day 15 minutes ago #343604 by krileon
That was with a test clock payment as shown in the step by step screenshots? Strange. Are you seeing the subscription in step 5 in the sandbox account?


Kyle (Krileon)
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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1 day 8 minutes ago - 1 day ago #343605 by STUCKSHUTTER
I am unsure where to look for that, but the events associated with the transactions are below. Would it be helpful to take a look at the setup? If so, the credentials I PMd yesterday are still valid, or I can resend. Sorry to be such a dud but I'm missing something i just can't see and really appreciate your help.

Events
A subscription schedule was created 
4/3/26, 11:56:09 AM
A draft invoice was created 
4/3/26, 11:56:09 AM
Customer cus_UGhTJlwl5ts7ne subscribed to price_1TIA4qRPhz6PpgQv0HHsF6XI 
4/3/26, 11:56:09 AM
listowner13@dhtsinc.com's details were updated 
4/3/26, 11:56:08 AM
listowner13@dhtsinc.com is a new customer 
4/3/26, 11:56:07 AM
A card payment method ending in 4242 was attached to customer cus_UGhTJlwl5ts7ne 
4/3/26, 11:56:07 AM
Insights
MRR
$23.00
Details

Customer ID
cus_UGhTJlwl5ts7ne
Customer since
 Apr 3
Billing emails

Business name

Individual name

Billing details

Language
English (United States)
Next invoice number
EWU1W8YM-0002
Tax location status
Unknown location
Tax status and IDs
Taxable

 
Last edit: 1 day ago by krileon. Reason: removed email address

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  • krileon
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23 hours 38 minutes ago #343606 by krileon
I've reviewed your install again and went through the steps for your only paid plan. Everything seams to have worked perfectly fine. Below is the payment complete page.

 

Your test payment seams to have other payments attached to it. Are you purchasing just the paid plan or your other plans that are free with CBSubs Options? By doing that you're creating a Schedule because that's the only way for stripe to reconcile multiple payments being stacked. A Schedule can take up to a day to clear, but you'll see it in your Stripe Dashboard. Below is the direct URL to the subscriptions page at Stripe.

Subscriptions
dashboard.stripe.com/test/subscriptions?status=active
Test Clocks
dashboard.stripe.com/test/billing/subscriptions/test-clocks

I don't have any way to workaround this. That's just how Stripe works. I've made requests to improve their API in this regard, but nothing has came of it yet.

As for why it's stuck pending it seams Stripe webhooks cannot reach your site. There's no IPN processing from Stripe at all. Suggest checking your webhook log to see why. The below URL should go directly to the log.

dashboard.stripe.com/test/workbench/logs
dashboard.stripe.com/test/workbench/events

Please be sure your webhook is only sending the events CBSubs is expecting. The list of events is within your CBSubs Stripe gateway configuration. The below for example would be a successfully received event.

 

Where the arrow is you can click to see CBSubs response message. It should have a "Response body" for each webhook CBSubs handled to tell you how CBSubs responded. I suspect though your subscription schedule just needs time to process as well, which you can fast forward using the test clock.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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23 hours 25 minutes ago #343607 by STUCKSHUTTER
Thank you! This gives me many things to investigate and work on.  Great help!  
I'll let you know how it goes.
The following user(s) said Thank You: krileon

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