CB Invites - Invite Failed to Send

12 years 8 months ago #174361 by nicophp
CB Invites - Invite Failed to Send was created by nicophp
Joomla 1.7 - CB 1.7 - CB Invites 1.0.3 - on localhost

Each time I try to send an invitation, I get an error "Invite Failed to Send"

Nevertheless, all CB workflow mails don't have problems, CB Mass Mail works fine and Invites from GroupJive is perfectly working (mails and IM).

Any idea?

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12 years 7 months ago #174482 by krileon
Replied by krileon on topic Re: CB Invites - Invite Failed to Send
This would mean the invite failed at the getNotification function. Please ensure the invite has a Subject AND Body, both are required by CB API. Currently CB Invites allows either/or, but that is not appropriate and will be fixed for next release to force subject and body. Usually having a prefix of some kind resolves missing subject and a header or footer of some kind would resolve missing body.


Kyle (Krileon)
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12 years 7 months ago #174494 by nicophp
Replied by nicophp on topic Re: CB Invites - Invite Failed to Send
Thanks for your answer.
The invite has ALL, Header, Suject Prefix,Body and Footer.







Furthermore, I don't know why the Prefix, Header and Footer are displayed. It's confusing the user
Attachments:

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12 years 7 months ago #174503 by krileon
Replied by krileon on topic Re: CB Invites - Invite Failed to Send

Thanks for your answer.
The invite has ALL, Header, Suject Prefix,Body and Footer.

Does the invite fail for ALL email addresses or just a specific one? It's failing at the CB mailer function.

Furthermore, I don't know why the Prefix, Header and Footer are displayed. It's confusing the user

It's displayed so the user understands how the email will be formatted exactly.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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12 years 7 months ago #174530 by nicophp
Replied by nicophp on topic Re: CB Invites - Invite Failed to Send

Does the invite fail for ALL email addresses or just a specific one? It's failing at the CB mailer function

Yes for ALL email addresses. All other emails are working fine (GJ invites, CB Mass Mail, CB workflow mails, CB notification mails, etc)

It's displayed so the user understands how the email will be formatted exactly

I understand what you mean but do you think an user will understand all these codes like, Registration - www.singlesenergy.com/index.php?option=com_comprofiler&task=registers&Itemid=510
tonta - www.singlesenergy.com/index.php?option=com_comprofiler&task=userProfile&user=45&Itemid=510
...or will it see it as a kind of bug?

Have also just noticed that, as in CB Blog plugin, even if in the configuration a limit has been set to 5, the CB Invites overview page still displays "Limit: unlimited" (test made from a simple registered page)

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12 years 7 months ago #174549 by krileon
Replied by krileon on topic Re: CB Invites - Invite Failed to Send

Yes for ALL email addresses. All other emails are working fine (GJ invites, CB Mass Mail, CB workflow mails, CB notification mails, etc)

Don't see how that's possible. It uses the exact same function as GJ for example to send emails. Only thing I can think of is the email address is being distorted during the save process perhaps. Please PM me a test email address that is failing. Perhaps something in the address could be cause it to fail or something in the subject/body perhaps. I'm not able to duplicate your issue locally.

I understand what you mean but do you think an user will understand all these codes like, Registration - www.singlesenergy.com/index.php?option=c...sters&Itemid=510
tonta - www.singlesenergy.com/index.php?option=c...er=45&Itemid=510
...or will it see it as a kind of bug?

Not a bug; it's displaying as designed. You're welcome to edit the template files of CB Invites however.

Have also just noticed that, as in CB Blog plugin, even if in the configuration a limit has been set to 5, the CB Invites overview page still displays "Limit: unlimited" (test made from a simple registered page)

This is a known bug.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

Please Log in to join the conversation.

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