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error on submission of form

  • waynesj
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8 years 8 months ago #288394 by waynesj
error on submission of form was created by waynesj
Hi

A day ago I upgraded my hosting solution from shared server hosting to managed dedicated server hosting.
Site was moved to new server, by hosting company.

Now, when the 'join' form is submitted, we get a blank screen with following page url www.eonetwork.co.za/index.php/profile/view-profile/saveregisters , although the data is captured in the database.

Could you give an indication of what may be wrong

Regards
Wayne

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  • waynesj
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8 years 8 months ago #288395 by waynesj
Replied by waynesj on topic error on submission of form
Hi

Also just noticed that in the backend CB user management, if you delete a member you are also returned to a blank page and not the user list as you would expect

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  • krileon
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8 years 8 months ago #288418 by krileon
Replied by krileon on topic error on submission of form
It's clear there's an issue with your server or the moving of your site wasn't entirely successful. My guess is PHP memory limits. See the below regarding debugging blank pages.

www.joomlapolis.com/faq/18227-blank-page-issue
www.joomlapolis.com/component/content/article?id=18200:checking-your-php-memory&catid=95:installation&Itemid=129


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  • waynesj
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8 years 8 months ago #288610 by waynesj
Replied by waynesj on topic error on submission of form
Hi Krileon

I would like to ask for additional assistance from you or your team on this error.
I have checked and changed where relevant the memory settings. Running the phpmemtest.php script gives me a value of approx 128M

I am now caught in the middle of the hosting company saying it is a development issue and nor a server issue and nowhere.

Would it be possible to login to my backend and see if you can determine why the form will not submit properly. I am happy to pay a reasonable fee if necessary.

I have noted the following:
Once the form is submitted, the data is captured in the database.
A blank page displays
No email confirmation email is sent to the person registering on the form.
In the backend, if you delete a member, you are also returned to a blank screen

Regards
Wayne

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  • krileon
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8 years 8 months ago #288620 by krileon
Replied by krileon on topic error on submission of form
Does editing or deleting a user within Joomlas Users > Manage also do this? Disable non-core Joomla system and user plugins within Extensions > Plugins 1 by 1 to see if issue goes away. If it doesn't repeat with non-core CB plugins within CB > Plugin Management. This will help identify if it's a problem from something installed.


Kyle (Krileon)
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
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  • waynesj
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8 years 8 months ago #288636 by waynesj
Replied by waynesj on topic error on submission of form
There is no problem in editing or deleting from the Joomla Users Manager.

This site was simply moved from one server (all working) to another (now with the problem as stated), so I am not sure that something installed would be the problem.

It seems that whatever sript is running to process the registration submission simply stops working as it does not send the confirmation email or return to the page, although it does record the data in the database.

What script is running? Maybe this script requires a setting that is incorrect on the new server?

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