I cannot upload a video in my Gallery Tab.
krileon
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5 months 8 hours ago #336175
by krileon
Kyle (Krileon)
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Replied by krileon on topic I cannot upload a video in my Gallery Tab.
Then my guess is an error is happening that's preventing it from working. Check server error logs to see if maybe it's a server side error. If you've any security extensions installed (either in Joomla or PHP) check their logs to see if it's rejecting it. Sometimes a mod_security rule will prevent submitting external URLs for example.
There's nothing more I can do without access to investigate the issue so you'd need to PM backend super user login credentials and will like need to install a debug build to force some error output.
There's nothing more I can do without access to investigate the issue so you'd need to PM backend super user login credentials and will like need to install a debug build to force some error output.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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- 100mile
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4 months 3 weeks ago - 4 months 3 weeks ago #336213
by 100mile
Replied by 100mile on topic I cannot upload a video in my Gallery Tab.
Problem solved. Thanks for sending me in the right direction,
For your information here is my discussion with the Hosting Department and the solution.Works beautifully!! Thanks for your persistence in getting this to work.
I have already uploaded a video.
Posted by Beat on 7th December 2023 (02:32)OperatorHi Carmelo,We just added another exception in our firewall ruleset because a different rule made a false positive.Please retry now and let us know if it now works for you.We are here to help you !Best Regards,
Beat
Posted by Carmelo Esposito on 6th December 2023 (21:23)OwnerI cannot seem to find this, Logs and Reports" / "Apache error log",
Can you please let me know where it is?
Posted by Carmelo Esposito on 6th December 2023 (21:19)OwnerI just tried again a few times and it did not work.
Here is an example link I tried to upload.
xxxxyyyyyxxxzzz
Posted by Beat on 6th December 2023 (18:20)OperatorHello,Yes, it was a false positive of our application firewall (ModSecurity).We have added an exception for this valid post request.Please try again and confirm if it's working.We are here to help you !Best Regards,
BeatP.S. You can see anytime server-side error logs at your hosting panel in "Logs and Reports" / "Apache error log", and see if there are errors, but make sure that they are from your own IP address, as most attacks will be logged there.
For your information here is my discussion with the Hosting Department and the solution.Works beautifully!! Thanks for your persistence in getting this to work.
I have already uploaded a video.
Posted by Beat on 7th December 2023 (02:32)OperatorHi Carmelo,We just added another exception in our firewall ruleset because a different rule made a false positive.Please retry now and let us know if it now works for you.We are here to help you !Best Regards,
Beat
Posted by Carmelo Esposito on 6th December 2023 (21:23)OwnerI cannot seem to find this, Logs and Reports" / "Apache error log",
Can you please let me know where it is?
Posted by Carmelo Esposito on 6th December 2023 (21:19)OwnerI just tried again a few times and it did not work.
Here is an example link I tried to upload.
xxxxyyyyyxxxzzz
Posted by Beat on 6th December 2023 (18:20)OperatorHello,Yes, it was a false positive of our application firewall (ModSecurity).We have added an exception for this valid post request.Please try again and confirm if it's working.We are here to help you !Best Regards,
BeatP.S. You can see anytime server-side error logs at your hosting panel in "Logs and Reports" / "Apache error log", and see if there are errors, but make sure that they are from your own IP address, as most attacks will be logged there.
Last edit: 4 months 3 weeks ago by 100mile.
The following user(s) said Thank You: krileon
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