Big problem with Paypal autorecurring
- Roland
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10 years 4 months ago - 10 years 4 months ago #238471
by Roland
www.simple-quality.de - The Quality-Web-Portal
Big problem with Paypal autorecurring was created by Roland
Hello,
I just have a big problem with Paypal autorecurring...
I have a lot of users who have a membership on my homepage since years. Now in November the money was transfered via Paypal correctly but there is no info in Cb Subs.
I was in CB Subs backend yesterday and after that a lot of Emails were send in there the users are informed about the end of the memberships. Also the recurring memberships was end!!!
New Paypal subscriptions also work fine.
Now the users are angry, because they paid and now they are informed that the membership ends...
And how can I reactivate there accounts or there Paypal subscriptions?
Greeings, Roland
I just have a big problem with Paypal autorecurring...
I have a lot of users who have a membership on my homepage since years. Now in November the money was transfered via Paypal correctly but there is no info in Cb Subs.
I was in CB Subs backend yesterday and after that a lot of Emails were send in there the users are informed about the end of the memberships. Also the recurring memberships was end!!!
New Paypal subscriptions also work fine.
Now the users are angry, because they paid and now they are informed that the membership ends...
And how can I reactivate there accounts or there Paypal subscriptions?
Greeings, Roland
www.simple-quality.de - The Quality-Web-Portal
Last edit: 10 years 4 months ago by Roland.
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- Roland
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10 years 4 months ago #238472
by Roland
www.simple-quality.de - The Quality-Web-Portal
Replied by Roland on topic Big problem with Paypal autorecurring
Now are again over 100 wrong mails out???!!!!!
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krileon
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10 years 4 months ago #238514
by krileon
Kyle (Krileon)
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Replied by krileon on topic Big problem with Paypal autorecurring
Did their subscriptions renew fine? If they did then there's nothing wrong except your subscriptions missing a grace period. Plans should have around 3 day grace period to account for PayPal delay. PayPal can delay an IPN for up to 48 hours, which can temporarily cause users to expire. Having a grace periods prevents this from happening. I suggest editing your plans and adding a 3 day grace period and it should prevent this from happening for future subscriptions. I'm pretty sure it won't work for existing subscriptions though.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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- Roland
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10 years 4 months ago #238521
by Roland
www.simple-quality.de - The Quality-Web-Portal
Replied by Roland on topic Big problem with Paypal autorecurring
No, they don't renew fine. The subscription end and I don't know why.
They paid via Paypal and now I have no change to renew there subscription?
Sorry, but there are around hundred emails out to users that are informed that their subscription end...
What can I do now?
They paid via Paypal and now I have no change to renew there subscription?
Sorry, but there are around hundred emails out to users that are informed that their subscription end...
What can I do now?
www.simple-quality.de - The Quality-Web-Portal
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- Roland
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10 years 4 months ago #238522
by Roland
www.simple-quality.de - The Quality-Web-Portal
Replied by Roland on topic Big problem with Paypal autorecurring
I have also wrote a ticket yesterday without any answer...
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- Roland
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10 years 4 months ago #238523
by Roland
www.simple-quality.de - The Quality-Web-Portal
Replied by Roland on topic Big problem with Paypal autorecurring
Just checked... I have 10 days grace period...
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