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- [SOLVED] Prorated subscription signup skips payment
[SOLVED] Prorated subscription signup skips payment
- zen
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10 years 4 weeks ago - 10 years 1 week ago #243479
by zen
[SOLVED] Prorated subscription signup skips payment was created by zen
The entire CBSub registration process was working fine until the prorated payment kicked up as of this month. When the user fills out the CB registration form, it does not go to the payment method selection page, but instead it goes to REGISTRATION COMPLETE! and the username and password email gets sent to the registrant with the activation link.
This month is the first time the CBSub is using the preset promotion - is there any setting I should check up on?
Please advise.
This month is the first time the CBSub is using the preset promotion - is there any setting I should check up on?
Please advise.
Last edit: 10 years 1 week ago by krileon.
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- zen
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10 years 4 weeks ago #243481
by zen
Replied by zen on topic Prorated subscription signup skips payment
I just tested it with the promotion removed and the same bypassing happens, so it's not caused by the promotion.
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krileon
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10 years 4 weeks ago #243508
by krileon
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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Replied by krileon on topic Prorated subscription signup skips payment
CBSubs only skips the gateway process if the purchase is free. Your promotion is giving too much of a discount I suppose.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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- zen
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10 years 4 weeks ago - 10 years 2 weeks ago #243509
by zen
Replied by zen on topic Prorated subscription signup skips payment
Hi Kyle.
As I mentioned, I noticed the same issue happens without any promotion in place.
As I mentioned, I noticed the same issue happens without any promotion in place.
Last edit: 10 years 2 weeks ago by zen.
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- zen
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10 years 4 weeks ago #243518
by zen
Replied by zen on topic Prorated subscription signup skips payment
After clicking on the Register button, it is taking users to index.php?option=com_comprofiler&Itemid=xxx, making the registration complete without going to the payment page.
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- krileon
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10 years 3 weeks ago - 10 years 3 weeks ago #243625
by krileon
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic Prorated subscription signup skips payment
Please disable all SEF and purge cache then re-test. It's possible the URLs are being rewritten incorrectly.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Last edit: 10 years 3 weeks ago by krileon.
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