Hello
Using offline gateway we set the payment to pending as recommended.
We would like to automatically send a mailer when this offline gateway is used and the payment stays as pending.
I tried to used the setting Unpaid Basket last updated date, but it does not seem to fire in this case.
And if we use Paid Basket payment date, it does not work neither as the payment is still pending.
Can you help me and suggest a setting so that a mail is automatically sent when the offline gateway is used, payment is marked as pending but not yet marked as paid by our staff ?
thanks