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  7. [SOLVED] Help! I accidently deleted a Basket item

[SOLVED] Help! I accidently deleted a Basket item

7 years 4 months ago - 7 years 4 months ago #288842 by cagoffice
[SOLVED] Help! I accidently deleted a Basket item was created by cagoffice
Hello,

I accidentally deleted a basket item for a user when I was trying to "pay by other means". How do I get it back? I don't want to go into his profile in the backend and select a subscription and save because then there is no payment logged in "payments". I want the system to be able to record this offline payment.

Please help!

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7 years 4 months ago #288853 by krileon
Replied by krileon on topic Help! I accidently deleted a Basket item
Go through the basket process on frontend on his behalf while logged in as a moderator. Since it's an offline payment select the offline button and confirm the payment then you can pay it in backend.

Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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7 years 4 months ago #288868 by cagoffice
Replied by cagoffice on topic Help! I accidently deleted a Basket item
I tried that but there is no subscription listed for him at all anymore. I cannot create the basket item from his profile. There is nothing there.

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7 years 4 months ago #288871 by krileon
Replied by krileon on topic Help! I accidently deleted a Basket item
Then the plan isn't accessible to the user or your self. Ensure the plan is configured to allow upgrades and that you can see it on their subscription tab.

Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

Please Log in to join the conversation.

7 years 4 months ago #288873 by cagoffice
Replied by cagoffice on topic Help! I accidently deleted a Basket item
It's a new user. They registered, got approved and usually they would then need to pay. When I accidentally deleted the basket item, it also removed the subscription out of their subscription tab.

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7 years 4 months ago #288875 by krileon
Replied by krileon on topic Help! I accidently deleted a Basket item
That's because the plan likely isn't accessible as an upgrade. Existing users all subscriptions are basically considered upgrades. Ensure your plan allows upgrades then see if it displays in the tab fine.

Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

Please Log in to join the conversation.

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