You're getting the same exact error in Joomla 5? Please be sure your Joomla 5 install is completely up to date and provide the full callstack for the error. The fix is compatible with Joomla 4 and 5.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
Read FAQ thoroughly
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-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
-- If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please
send me a private message
with your thread and will reply when possible!
-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Everything is fully updated.
1. Joomla 5 backend → Components → Community Builder → Edit a user profile
2. Make any change → click Save
3. Result: Redirected to the Administrator Home dashboard
4. I remain logged in (admin session intact), but the CB user changes are not saved
Observed behavior
No visible error message
No errors in browser console
Joomla debug + maximum error reporting enabled
Troubleshooting done so far
ACL: Checked, nothing suspicious found (logged in as Super User)
CB plugins: Disabled every non-core CB plugin → issue persists
Joomla plugins: Disabled all extensions/plugins globally → issue persists
Frontend Debug Info:
Joomla: 5.3.3
PHP: 8.2.29
Template: shaper_helixultimate
DB: MariaDB 10.6.19 (collation utf8mb3_general_ci / conn collation utf8mb4_general_ci)
Log warning: assets - No asset found for com_comprofiler.plugin.packagebuilder, falling back to com_comprofiler
Backend Debug Info:
When editing a user profile:
webauthn.system - Injecting WebAuthn Passwordless Login fields in user profile edit page
Question
Could this issue be related to the “Smart Search” handling you mentioned earlier?
Question
Could this issue be related to the “Smart Search” handling you mentioned earlier?
No, you've something else going on.
How many fields do you have? You might be hitting input limits and need to increase them in your servers PHP ini file.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
Read FAQ thoroughly
+
Read our Documentation
+
Search the forums CB links:
Documentation
-
Localization
-
CB Quickstart
-
CB Paid Subscriptions
-
Add-Ons
-
Forge
-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
-- If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please
send me a private message
with your thread and will reply when possible!
-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Upload Max Filesize 16M
Post Max Size 16M
Memory Limit 128M
Open basedir /var/www/vhosts/mywebsitehere/:/tmp/
Display Errors On
Short Open Tags Off
File Uploads On
Output Buffering On
Session Save Path /var/lib/php/session
Session Auto Start 0
XML Enabled Yes
Zlib Enabled Yes
Native ZIP Enabled Yes
Disabled Functions opcache_get_status
Fileinfo Available Yes
Multibyte String (mbstring) Enabled Yes
GD Available Yes
iconv Available Yes
intl Available Yes
Maximum Input Variables 20000
Try unpublishing all tabs containing fields except for the core fields necessary to register a user (username, password, email) and try saving a test user (don't do this on a regular user as may result in data loss). This will let us know if it's a problem with a field. Something could be breaking the forms HTML for example.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
Read FAQ thoroughly
+
Read our Documentation
+
Search the forums CB links:
Documentation
-
Localization
-
CB Quickstart
-
CB Paid Subscriptions
-
Add-Ons
-
Forge
-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
-- If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please
send me a private message
with your thread and will reply when possible!
-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
krileon
