FAQ
- Details
- Category: FAQ
- Hits: 43018
How can I remove the About Community Builder Menu item in my profile?
In order to remove the About Community Builder menu item, you need to be a registered doc subscriber on Joomlapolis.
See this thread for explanation regarding licensing issue.
Please check the CB documentation for instructions, it's in the chapter 4.1, "Predefined Plugin Tabs".
Here are links to subscribe to the CB documentation and to download the documentation.
- Details
- Category: FAQ
- Hits: 6329
All our paid or free add-ons are GPL and can be used on all your websites forever, even after the relevant membership duration expires.
As an expired member of course you will not be able to download any upgrades and maintenance releases for these add-ons and you can renew again in the future your membership if you need a new maintenance release or access to the support forums again.
- Details
- Category: FAQ
- Hits: 4561
CBSubs license purchases automatically include a free first year maintenance period. You can extend your maintenance agreement by following the process outlined below:
- Visit your Subscription tab on your Joomlapolis user profile (on the account that purchased the initial CBSubs license)
- Locate your CBSubs license
- Click on the Change Options button
- Select Maintenance Pack option from drop-down parameter (initially this is set to 'One year maintenance'). Select '2 years version maintenance' to extend your initial (free) first year to two years (basically purchasing an extra year) or select '3 years version maintenance' to extens your initial (free) first year to three years (by purchasing 2 extra years) or select 'Maintenance during lifetime of product version' to purchase lifetime maintenance plan.
- Once maintenance plan option parameter is selected just click on Upgrade Options Now button and continue to checkout process.
- Details
- Category: FAQ
- Hits: 7131
When performing some activity (front-end or back-end) that generates a database action you might get an error that contains the words "returned error: Illegal mix of collations (.....". What is this and how you should go about fixing things?
Ok, such an error indicates that 2 of your database tables have different collations (encoding).
Such errors may have their root cause in bad hosting configurations or other reasons.
These improper database collations show up as errors in SQL JOIN statements between the 2 tables.
The solution is to use phpmyadmin to manually alter the collation of one table to match that of the other.
In your case both tables (and columns of both tables) should have the utf8_general_ci collation.
Google for phpmyadmin and usage instructions for it if needed.
- Details
- Category: FAQ
- Hits: 12213
This is usually a result of running a legacy script (a script wriiten for Joomla 1.0) without enabling the Joomla 1.5 legacy plugin.
If enabling the plugin works, you can narrow down which extension is using legacy by disabling your extensions one-by-one until it works without the legacy plugin enabled.
Once you've determined which extension is causing the error, you can either disable or uninstall the extension or upgrade to a newer version that is native (and does not need the Joomla 1.5 legacy plugin).
Please note that Community BUilder 1.8 and all the CB Add-ons, CB GroupJive, Incubator add-ons, CBSubs and templates will work on all Joomla environments (including latest Joomla 2.5.1), so if you are seeing such a message on your CB 1.8+ environment, it means that something else you have installed is causing this and not CB.
- Details
- Category: FAQ
- Hits: 30103
Sometimes, due to a PHP error, scripts stop working without displaying an error, leading you to a blank page.
In that case, to find out what is the real cause, youu should do the following:
- Check server error logs (not access logs) if you have access to them.
- Go to your Joomla Administration panel, Site --> Global Configuration --> System Tab and turn on Site Debugging, then try reloading page, and check page source (HTML source). Don't forget to turn site debug off again after you have finished.
- if it the blank page is outside CB (no "option=com_comprofiler" in URL), e.g. in joomla during installation, add following to the index.php (or index2.php, whichever is in the URL) in frontend or backend where it gives you a blank page, just after the first "<?php" in that file:
ini_set( 'display_errors', true ); error_reporting( E_ALL );
- Check your web server error log for errors generated by your website. You might be able to locate the culprit by identifying the logged error.
- Often, it's due to lack of memory, see other relevant links below.
With the identified error message at hand, often there is a file reference that allows you to spot the problem in a component, module, CB plugin or other extension.
Search this forum with a part of error message, sometimes others had same problems, and solutions are posted.
Relevant Links
- Details
- Category: FAQ
- Hits: 23290
You can configure the appearance or existense of the Send Email link in the CB Profile Menu by changing the Email Handling parameter in the General tab of the CB Configuration (backend).