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Subs not renewing despite payments made via Stripe

  • wintercorn
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1 day 4 hours ago #344564 by wintercorn
I've got a few subs where the payment has been made via Stripe but this is not reflected in CBsubs as an update. It's only some users so it's not a system wide issue.

I thought it might have been a lack of metadata in Stripe but of 10 examples 8 have metadata and 2 do not. I'll update the 2 with the correct data.

Stripe webhook is at the latest version - 2026-08-26.dahlia

Any ideas why these renewals keep failing?

Thanks

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  • krileon
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1 day 1 hour ago #344565 by krileon
I cannot help you with CBSubs issues without an active CBSubs subscription, sorry. There have been several major improvements to the Stripe gateway since your last recorded download of CBSubs including a major update to latest Stripe API.


Kyle (Krileon)
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CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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  • wintercorn
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6 hours 7 minutes ago #344568 by wintercorn
Sorry, thought it was renewed. Now done.

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  • krileon
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1 hour 15 minutes ago #344571 by krileon
Please be sure your install is completely up to date. Once done update the API version and webhook version within your Stripe account to latest.

I also recommend having at least 3 day grace period on your plans to account for delays in webhooks and if you accept bank payments I recommend no less than 7 day grace period.

If the recurring subscription was created in a much older version of CBSubs Stripe it's possible its missing metadata is entirely the cause. You should see CBSubs History Log for exactly why an IPN failed as I've logging implemented for every early exit process. You should also see the response body in the webhooks at Stripe explain why an early exit was done as well.


Kyle (Krileon)
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Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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  • wintercorn
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34 minutes ago #344572 by wintercorn
CB is : 2.12.0
CBSubs is : 4.9.0+build.2026.04.24.18.10.29.a213aedfe
Stripe API is 2026-08-26.dahlia (Latest)
Grace period changed to 3 days.

Let's see if this works.

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  • krileon
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11 minutes ago #344573 by krileon
If you see any active subscriptions in your Stripe dashboard missing their metadata I recommend adding that as well. At the very least it should have the order_id metadata entry, which should contain the id of the basket responsible for the subscription. Normally this shouldn't be possible, but believe there was a bug in a very early release where it sometimes didn't get set. So an old subscription could possibly be bugged.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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